Project Specs

A packed restaurant is great - until customers start leaving.

Gokyo Bistro was experiencing growing demand, but manual processes for table management, order tracking, and delivery coordination were creating operational bottlenecks. Customers faced longer wait times, and staff struggled to manage increasing requests efficiently.

I built a restaurant management platform that centralizes reservations, orders, and delivery operations, helping the restaurant serve more customers with less friction.

Role

UX Designer

Timeline

Feb - Mar 2026

Tasks

User Research

UI/UX Design

Prototyping

Tools

Figma

Context

Imagine every unused item in your home had a second chance.

As customer demand grows, managing reservations, table availability, orders, and delivery requests becomes increasingly difficult. What was once manageable through manual processes can quickly lead to long wait times, missed opportunities, and frustrated customers.

Gokyo Bistro, a popular restaurant in Jhamsikhel, Lalitpur, faced this exact challenge. The restaurant needed a digital solution to streamline its operations and accommodate its growing customer base.

Problem

Growing demand, limited operational efficiency.

Gokyo Bistro experienced a significant increase in dine-in customers and home delivery requests. Without a centralized system, staff struggled to efficiently manage table availability, customer orders, and reservations, resulting in overcrowding, longer waiting times, and lost business opportunities when customers were turned away due to full occupancy.

Goal

Optimize Restaurant Operations

Our goal was to design a centralized restaurant management system that improves table allocation, streamlines order processing, supports home delivery requests, and enhances the overall customer experience while reducing operational bottlenecks.

1 - Accessibility

Gokyo Bistro users may include busy professionals, regular diners, and users of varying tech comfort levels.

To ensure the interface is accessible, I kept the layout simple, action-oriented, and visually structured.

2 - Visual cues

The tracking screen displays ETA and a timeline with timestamps (Confirmed → Preparing → On the way → Delivered) so customers can self-track orders without calling the restaurant.

3 - Simple, clear layout

Restaurant customers need to browse menus and place orders with minimal effort.

The layout prioritizes essential information, keeps actions visible, and presents menu items in a clear, easy-to-scan structure.

Output

Streamlining Reservations, Orders, and Daily Operations

The project successfully transformed several manual restaurant processes into a unified digital experience. Customers can easily reserve tables and place orders, while staff can manage reservations, menu items, and operations from a centralized dashboard.

The final product improves operational efficiency, supports business growth, and delivers a smoother experience for both customers and restaurant staff.